By Peter Andrew
I'd better come clean. I rather like American Express. True, I don't have any of its products, but that's because the chances of the company approving me for any of its plastic are so tiny that I don't bother applying. People with my history aren't exactly core target market for AmEx. But I know it's won top spot in the J.D. Power U.S. Credit Card Satisfaction Study in every one of the seven years the survey has existed, including 2013. And a large part of that success is down to its card division's commitment to excellent customer service.
So when it comes to American Express Bank -- the company's online-based deposits division that offers savings accounts and CDs -- do the venerable company's best virtues still shine through?
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American Express Bank customer service
You're probably already aware that, at least at the time of writing, American Express Bank, FSB (federal savings bank) is paying competitive yields on its online savings accounts, and that it has done so consistently for some time. But has the deposits side of the business successfully absorbed the customer-service ethos of its sister company, the card division?Read the full article »