Outsourcing Call Center Jobs To India Leads To Bad Customer Service

By MoneyBlueBook

We live in an extremely politically correct country these days, which means anyone who even mentions anything negative about someone different (like negatively pointing out a foreign accent), or criticizes someone for their inability to speak the language properly, he or she is immediately labeled as prejudiced, racist, or somehow inciting hateful views. I'm truly none of those things, but I feel a personal finance blog platform is as good as any to express my own personal views about my own experiences on the matter. While I was born overseas, I came to the U.S. when I was only 2-3 years old, so I've pretty much grown up as an American and learned to identify strongly with the crux of American culture and its values. While a key component of American culture is the ability to embrace diversity and appreciate differences between different types of people, both foreign and domestic, there are some circumstances when I greatly prefer the services of a fellow American.

This preferential situation comes up whenever I call a live customer service help line. When I pick up the phone and make that affirmative decision to seek help via a toll free telephone number, my reasonable expectation is that I will reach someone who can communicate with me in an intelligible way, and help me resolve my consumer business problem quickly and efficiently, so that I can go along my merry way. It's bad enough that I often have to spend 30 minutes or more waiting on hold before I can

By MoneyBlueBook

This weekend a good buddy of mine and I decided to meet up and go for a round trip cross country bike ride from suburban Maryland, through the tree lined bike trails of Washington D.C., and into the outskirts of Northern Virginia. Neither of us owned decent bikes (none with suitable seats that wouldn't give us wedgies anyway), so we decided to rent a pair from a local bike rental shop near my old university stomping grounds. Since I hadn't been back to visit my old college in some time, we decided that after bike riding we would spend some time looking around and grabbing a bite to eat somewhere in the college town neighborhood.

The bike ride through the shaded forest trails and paved roads was fun and the subsequent pit stop at the National Zoo in D.C. was very relaxing (although, where were all the animals we wondered?), but the biking experience left me utterly exhausted, with aching legs, and a pair of sore butt cheeks. I completely underestimated the painful long distance hill climbs and the sheer distance that we needed to travel. Despite my cross country running background, I've been slacking off in the exercise department of late and wasn't in the best of shape to embark on a long bike ride.

Next time, I would definitely do a better job planning the route. For one thing, I would arrange it so that we faced the long uphill climbs in the beginning first half of our bike ride during early

By MoneyBlueBook

These days, you can buy pretty much everything under the sun online. All it takes is some fancy keyboard typing and mouse clicking, and you can Google your way to an ideal product that offers both perfect features and perfect pricing. Theoretically if you wanted to, you could put yourself under house arrest, never venture out of your house again, and still live a relatively comfortable and convenient life by surviving on supplies and groceries ordered through the Internet. All you would need is a trusty computer or laptop, equipped with a reasonably fast high speed internet connection, and you would be good to go. With the emergence of online bargain shopping, consumers no longer have to pay the higher retail mark up prices due to overhead costs found at brick and mortar stores. Consumers are now free to go with online merchants who are passing along their own cost savings to online customers due to not having to pay extra expenses associated with maintaining physical retail locations. On the whole, prices found online for the exact same product otherwise available in a regular real life retail store are almost always lower. Frequently, the cost savings can be tremendous - as much as 10-25% savings simply by ordering the desired product online rather than purchasing it at a corresponding retail store location.

Unfortunately, there is one significant and readily present downside to shopping for products online - the inevitable wait time and frustrating inconvenience of having to wait around for days and weeks for the

By MoneyBlueBook

Updated List Of Citi Thank You Codes For Free ThankYou Network Points Below

Back in the day, cash back credit cards were all the rage as their rebate offers provided the highest purchase incentives for cardholders. But as the U.S. economy has soured in recent years and the mortgage backed credit crisis has worsened, credit card companies have joined the legions of credit-related industries hurt by the downturn. Despite the need to make changes in the new economical climate, credit card issuers still continue to offer lucrative incentive rewards and rebates to attract new customers and encourage continuous credit activity. However, such riskier times have compelled them to modify and scale back their credit card purchase incentives to greatly favor point reward programs over straight cash back. By offering purchase reward points redeemable for free merchandise, free airline tickets, or free gift cards, credit card companies are at least able to lessen their promotional losses by plowing some rebate money back to merchants that they have special partnership agreements with instead of just giving money back to the customer. This shift towards promoting reward points instead of cash back has lead to a rise in rebate earning percentages for reward programs offering points, and a gradual decrease in earning percentages for credit card programs offering cash back.

However, over the years, Citibank has consistently remained one of my better credit card reward issuers. When they came out and started promoting the Thank You Points Network for their banks and credit cards, I did my research and

By MoneyBlueBook

I love using eBay. I've been a busy eBayer since the online auction service opened for business in the late 1990's, and over the years I've gotten my bargain grubby hands on quite a few deal finds. However, back in the beginning there was less competition among buyers and sellers vying for a piece of the lucrative eBay pie. With less auction and savvy awareness on the part of the general public during eBay's infancy, deals were easier to be had.

Back in the good old eBay days, one of my best past success stories was bidding and winning online auction sales for D.C. Metro SmarTrip cards. People in the Maryland, Washington D.C. and Virginia metro area use prepaid magnetic debit cards to ride the subway train to work in our nation's capital. When the SmarTrip cards were first implemented on the subway system in 2004, I think I was one of the early few to immediately turn to eBay to buy subway cards in bulk denomination for maximum arbitrage savings. At the time, the whole concept of buying subway cards was still in its infancy so there was less competition for them online. Most of the SmarTrip sellers were federal government workers looking to unload their government issued cards to eBay buyers and make some money in the process (they probably weren't authorized or permitted to do that of course). But regardless of the legality or morality on their part, I was happy to buy them. Since I worked in D.C. at the time

By MoneyBlueBook

My online messaging routine was doing fine for a while. Every morning I would check my Yahoo e-mail account for messages, and then go about my regular work day, periodically checking back for personal and business related messages. Since I forward and consolidate all of my personal, work, and blog business related emails to one account with Yahoo, I have one easy point of access to my messages - essentially one well oiled emailing machine. Of course, there was always the occasional spam, but that was usually manageable - until now - until the Nigerians struck, and struck hard.

Spammers and Scammers Are Relentless And They Can Afford To Be - Sending E-Mail Lures With Scam Bait Doesn't Cost A Thing

Starting very recently, I've been receiving nearly 20-30 spam related messages everyday. I have no idea how they are effectively evading my spam filters, but they are. These spam messages are driving me absolutely crazy and are irritating to say the least. But one can't help but find some amusement from the content of these desperate messages. These spam letters that flood the web are mostly from the poor African country of Nigeria - sent by notorious computer users who run well documented Nigerian 419 scam operations. You know when you receive one of these classic Nigerian 419 spam letters as they are pretty recognizable. Usually the Nigerians use very flowery, British style English comprised of exaggerated legalese-type terminology to make the content appear more legitimate. However, oftentimes their lame use of the English language borders