Comments on: Will Verizon Wireless Please Stop Harassing Me To Renew My Cell Phone Contract http://www.moneybluebook.com/will-verizon-wireless-please-stop-harassing-me-to-renew-my-cell-phone-contract/ Personal Finance Beyond Credit Cards and Balance Transfers Sun, 08 Nov 2009 03:56:44 -0500 http://wordpress.org/?v=2.8.5 hourly 1 By: Anonymous http://www.moneybluebook.com/will-verizon-wireless-please-stop-harassing-me-to-renew-my-cell-phone-contract/comment-page-1/#comment-99396 Anonymous Thu, 01 Oct 2009 13:56:04 +0000 http://www.moneybluebook.com/will-verizon-wireless-please-stop-harassing-me-to-renew-my-cell-phone-contract/#comment-99396 I have a similar plan (though I think I only 400 minutes - how'd you score the extra 50?!) and do not want to give it up, because it includes Canada in its "local" calling network, which is important because of family living there. Because of this, my wife and I were coping with phones that were nearing the end of their useful lives, out of fear of being forced to sign up for a new contract if we purchased new phones. We were eligible for new-every-two discounts on phones, but thought of losing our free calling to Canada kept us from taking advantage. Finally, the unthinkable happened. My phone broke - in half! It was not possible to repair it, as it had literally snapped in half, and it was a flip; of course the snap was at the hinge, and the little fibers that sent data from the base to the screen (and earpiece) were severed and hanging loose. We dejectedly went to a Verizon Wireless store, bracing ourselves for a big fight to try to hang on to our precious calling plans, or else just buying cheap phones for $20 bucks in order to keep from having to sign up for new plans. Imagine our surprise when we found out that we could renew our current plans AND take advantage of the new-every-two discounts! We were thrilled, and to make matters simple, we got the same phone, so we could share a charger when we travel and leave one at home, in case it gets lost. We didn't go all out and get new fancy smartphones, as the discounted prices were still over $100, and our goal was FREE. So we went with the Samsung U620, which has a decent camera, larger memory than we had previously, and a sleek, durable slider design. Now, though, they are coming again to their end, especially after an unfortunate dropping incident making my wife's screen unclear, but we are near the point of new-every-two upgrading as well, so we're looking for ways to negotiate into a better contract but still retain our Canada calling. I've got it almost all figured out - we use Packet-8 for our home phone, which includes calling to Canada in its basic plan at $24.99/month, and they offer a mobile version, which is free (for life) as of now, though they plan on making it a pay-for-service feature soon to new subscribers. The problem is you can only use it on smartphones. If we were to get smartphones from Verizon, we'd need to subscribe for data plans, which would be nice to have anyway, but they start at $79.99/month. Has anybody been able to negotiate this down to something closer to the $50 range (I'm paying $39.99 right now, and $79.99/month is a big leap)? Thanks! I have a similar plan (though I think I only 400 minutes – how’d you score the extra 50?!) and do not want to give it up, because it includes Canada in its “local” calling network, which is important because of family living there. Because of this, my wife and I were coping with phones that were nearing the end of their useful lives, out of fear of being forced to sign up for a new contract if we purchased new phones. We were eligible for new-every-two discounts on phones, but thought of losing our free calling to Canada kept us from taking advantage. Finally, the unthinkable happened. My phone broke – in half! It was not possible to repair it, as it had literally snapped in half, and it was a flip; of course the snap was at the hinge, and the little fibers that sent data from the base to the screen (and earpiece) were severed and hanging loose. We dejectedly went to a Verizon Wireless store, bracing ourselves for a big fight to try to hang on to our precious calling plans, or else just buying cheap phones for $20 bucks in order to keep from having to sign up for new plans. Imagine our surprise when we found out that we could renew our current plans AND take advantage of the new-every-two discounts! We were thrilled, and to make matters simple, we got the same phone, so we could share a charger when we travel and leave one at home, in case it gets lost. We didn’t go all out and get new fancy smartphones, as the discounted prices were still over $100, and our goal was FREE. So we went with the Samsung U620, which has a decent camera, larger memory than we had previously, and a sleek, durable slider design. Now, though, they are coming again to their end, especially after an unfortunate dropping incident making my wife’s screen unclear, but we are near the point of new-every-two upgrading as well, so we’re looking for ways to negotiate into a better contract but still retain our Canada calling. I’ve got it almost all figured out – we use Packet-8 for our home phone, which includes calling to Canada in its basic plan at $24.99/month, and they offer a mobile version, which is free (for life) as of now, though they plan on making it a pay-for-service feature soon to new subscribers. The problem is you can only use it on smartphones. If we were to get smartphones from Verizon, we’d need to subscribe for data plans, which would be nice to have anyway, but they start at $79.99/month. Has anybody been able to negotiate this down to something closer to the $50 range (I’m paying $39.99 right now, and $79.99/month is a big leap)? Thanks!

]]> By: Bob http://www.moneybluebook.com/will-verizon-wireless-please-stop-harassing-me-to-renew-my-cell-phone-contract/comment-page-1/#comment-98597 Bob Sat, 26 Sep 2009 13:34:02 +0000 http://www.moneybluebook.com/will-verizon-wireless-please-stop-harassing-me-to-renew-my-cell-phone-contract/#comment-98597 Honestly yes we do get frustrating sometimes for some people that are not able to take the 5 mins that i would take to put you on the Do Not Call list and the fact is that many customers would rather sit on the phone and swear at me up one side and down another. If this makes them feel better great, otherwise it really doesn't hurt my feelings and the fact that they have nothing better to do with their time then sit and scream at a sales rep over the phone rather than something constructive is beyond me. If you don't want to be called then simply ask to be put onto the Do Not Call list its a brief thing that is read to you and lo and behold you aren't getting anymore calls. Also take into the fact of what you do for a job, Do you work in food service,How about go to college with a part time job, Do you just drive trucks and have a cell, how about a doctor, maybe an electrican? All of these jobs PAY PEOPLE if you stop and think everyone has to make money some how and some areas don't leave alot of choice open for jobs since the economy isn't the greatest at the time. So next time you get a call from a telemarketer just think they are just trying to make ends meet and you, the person that likes to cuss these people out, is just making a difficult job more difficult. And yes i work for one such company like this IN THE UNITED STATES. One thing you guys may not realize is that legally telemarketers are REQUIRED by law to give the number they are calling from if they are unwilling or say they do not have a phone number then its a complete scam coming from China or India or somewhere else. This number makes it so that you can call back if you need to and shows we are not scamming you out of anything and we also have a direct number to Verizon Wireless that you can call and verify that we are legally given permission to make calls on behalf of Verizon Wireless. Honestly yes we do get frustrating sometimes for some people that are not able to take the 5 mins that i would take to put you on the Do Not Call list and the fact is that many customers would rather sit on the phone and swear at me up one side and down another. If this makes them feel better great, otherwise it really doesn’t hurt my feelings and the fact that they have nothing better to do with their time then sit and scream at a sales rep over the phone rather than something constructive is beyond me. If you don’t want to be called then simply ask to be put onto the Do Not Call list its a brief thing that is read to you and lo and behold you aren’t getting anymore calls.
Also take into the fact of what you do for a job, Do you work in food service,How about go to college with a part time job, Do you just drive trucks and have a cell, how about a doctor, maybe an electrican? All of these jobs PAY PEOPLE if you stop and think everyone has to make money some how and some areas don’t leave alot of choice open for jobs since the economy isn’t the greatest at the time. So next time you get a call from a telemarketer just think they are just trying to make ends meet and you, the person that likes to cuss these people out, is just making a difficult job more difficult. And yes i work for one such company like this IN THE UNITED STATES.

One thing you guys may not realize is that legally telemarketers are REQUIRED by law to give the number they are calling from if they are unwilling or say they do not have a phone number then its a complete scam coming from China or India or somewhere else. This number makes it so that you can call back if you need to and shows we are not scamming you out of anything and we also have a direct number to Verizon Wireless that you can call and verify that we are legally given permission to make calls on behalf of Verizon Wireless.

]]> By: SYost http://www.moneybluebook.com/will-verizon-wireless-please-stop-harassing-me-to-renew-my-cell-phone-contract/comment-page-1/#comment-92113 SYost Tue, 25 Aug 2009 23:41:08 +0000 http://www.moneybluebook.com/will-verizon-wireless-please-stop-harassing-me-to-renew-my-cell-phone-contract/#comment-92113 I've been getting calls for another person in the same area we live in that has the same name...apparently they're not paying their bill...they keep calling me, and the odd thing about it...I have unlisted phone number.....there's no way that other person has my phone number....Verizon is trying to get someone to pay and I keep getting the run around from Verizon.....telling they need an account number...I tell them they already have my unlisted number why can't they get it straight. the number the keeps calling is a Verol II Corporation 206-315-3010 I’ve been getting calls for another person in the same area we live in that has the same name…apparently they’re not paying their bill…they keep calling me, and the odd thing about it…I have unlisted phone number…..there’s no way that other person has my phone number….Verizon is trying to get someone to pay and I keep getting the run around from Verizon…..telling they need an account number…I tell them they already have my unlisted number why can’t they get it straight.

the number the keeps calling is a Verol II Corporation 206-315-3010

]]> By: Mark http://www.moneybluebook.com/will-verizon-wireless-please-stop-harassing-me-to-renew-my-cell-phone-contract/comment-page-1/#comment-89456 Mark Sat, 15 Aug 2009 07:26:01 +0000 http://www.moneybluebook.com/will-verizon-wireless-please-stop-harassing-me-to-renew-my-cell-phone-contract/#comment-89456 Best way to stop the calls is to call that number back give them your mobile number they're going to need that to add you on there do not call list. Calling them back and just saying don't call again doesn't work because they're on an old auto dialer that works for crap hence the click sound which is actually the sound of the rep finally connecting to you from they're slow computers. Yeah they dont have state of the art stuff their after all that would mean spending money and management can't afford to do that it affects their pockets and they're greedy after all. Don't give the reps the hard time yes they're annoying and pushy and NO seems to just mean use another angle to sell to me. Thats because the reps who are calling you jobs based on hourly work meaning each hour determines if they're going to keep they're job and if they're not getting sales that hour they're supervisor will pull all recorded calls from that rep find the one call the rep didn't push you hard enough and tell that rep hey your not doing your job your fired go home. A lot of pressure on the reps that work for the company and you know its not they're dream job and they're like us have families to feed and jobs are scarce these days. What would be great is if everyone that got these calls would just call back ask for a supervisor and they have to put one on for you speak to that supervisor and say hey put me on the dnc list your the one not getting the sale so fire yourself not the poor slob your running into the ground on an hourly basis for min wage. Best way to stop the calls is to call that number back give them your mobile number they’re going to need that to add you on there do not call list. Calling them back and just saying don’t call again doesn’t work because they’re on an old auto dialer that works for crap hence the click sound which is actually the sound of the rep finally connecting to you from they’re slow computers. Yeah they dont have state of the art stuff their after all that would mean spending money and management can’t afford to do that it affects their pockets and they’re greedy after all. Don’t give the reps the hard time yes they’re annoying and pushy and NO seems to just mean use another angle to sell to me. Thats because the reps who are calling you jobs based on hourly work meaning each hour determines if they’re going to keep they’re job and if they’re not getting sales that hour they’re supervisor will pull all recorded calls from that rep find the one call the rep didn’t push you hard enough and tell that rep hey your not doing your job your fired go home. A lot of pressure on the reps that work for the company and you know its not they’re dream job and they’re like us have families to feed and jobs are scarce these days. What would be great is if everyone that got these calls would just call back ask for a supervisor and they have to put one on for you speak to that supervisor and say hey put me on the dnc list your the one not getting the sale so fire yourself not the poor slob your running into the ground on an hourly basis for min wage.

]]> By: Jason http://www.moneybluebook.com/will-verizon-wireless-please-stop-harassing-me-to-renew-my-cell-phone-contract/comment-page-1/#comment-89451 Jason Sat, 15 Aug 2009 07:00:15 +0000 http://www.moneybluebook.com/will-verizon-wireless-please-stop-harassing-me-to-renew-my-cell-phone-contract/#comment-89451 They're on an auto dialer that works for crap, that click you hear is them actually switching from the computers dialer to the rep so you think they hung up when it was them finally connectiing. If you hate going to the stores dealing with the sales people long lines you can get your phone thru them early and get bonus minutes as well most time I mean if your not planning on leaving might as well. After all you can always get out of contract without paying termination fee by saying your moving out the country I hear that works wonders. If your not interested I suggest either waiting for that rep to pick up or just calling right back and say put me on your dnc (do not call) list. If your calling them back your going to need to give them your mobile number so they can pull up the acount they have on file to add your number to the dnc list take about 2 min if they're computers aren't freezing trying to pull up your account. (They're working with old pc's after all to insure more money for the big wigs like the names mentioned above) I suggest not taken it out on the rep that called if you have an issue, after all the reps jobs on the line with every call some have families like you and I and with the job market the way it is only job they can get and they're management knows this and forces the reps to push sales and if they don't meet the sales goals out the door they go because this company cares nothen for the people that work for them but only about the money they make. So ask for a supervisor and tell them to give you the pitch laugh and say no thanks put me on the dnc list and fire yourself for not getting the sale. Oh one last note reason these reps that call and don't seem to understand the word "no" and keep trying its because they're forced too and if they mess up and actually don't rebut and take the no for what its worth and just say ty and give you the number to call bam that reps fired because they record all the calls they make so they can fire reps who are not forcing you to renew. Sounds like a great job to me!!! They’re on an auto dialer that works for crap, that click you hear is them actually switching from the computers dialer to the rep so you think they hung up when it was them finally connectiing. If you hate going to the stores dealing with the sales people long lines you can get your phone thru them early and get bonus minutes as well most time I mean if your not planning on leaving might as well. After all you can always get out of contract without paying termination fee by saying your moving out the country I hear that works wonders. If your not interested I suggest either waiting for that rep to pick up or just calling right back and say put me on your dnc (do not call) list. If your calling them back your going to need to give them your mobile number so they can pull up the acount they have on file to add your number to the dnc list take about 2 min if they’re computers aren’t freezing trying to pull up your account. (They’re working with old pc’s after all to insure more money for the big wigs like the names mentioned above) I suggest not taken it out on the rep that called if you have an issue, after all the reps jobs on the line with every call some have families like you and I and with the job market the way it is only job they can get and they’re management knows this and forces the reps to push sales and if they don’t meet the sales goals out the door they go because this company cares nothen for the people that work for them but only about the money they make. So ask for a supervisor and tell them to give you the pitch laugh and say no thanks put me on the dnc list and fire yourself for not getting the sale. Oh one last note reason these reps that call and don’t seem to understand the word “no” and keep trying its because they’re forced too and if they mess up and actually don’t rebut and take the no for what its worth and just say ty and give you the number to call bam that reps fired because they record all the calls they make so they can fire reps who are not forcing you to renew. Sounds like a great job to me!!!

]]> By: warren davis http://www.moneybluebook.com/will-verizon-wireless-please-stop-harassing-me-to-renew-my-cell-phone-contract/comment-page-1/#comment-89186 warren davis Thu, 13 Aug 2009 17:22:40 +0000 http://www.moneybluebook.com/will-verizon-wireless-please-stop-harassing-me-to-renew-my-cell-phone-contract/#comment-89186 Hey ben. Suck it. Hey ben. Suck it.

]]> By: Benjamin http://www.moneybluebook.com/will-verizon-wireless-please-stop-harassing-me-to-renew-my-cell-phone-contract/comment-page-1/#comment-85255 Benjamin Thu, 23 Jul 2009 12:22:56 +0000 http://www.moneybluebook.com/will-verizon-wireless-please-stop-harassing-me-to-renew-my-cell-phone-contract/#comment-85255 In response to the very first entry. Yes, we do call our CURRENT Verizon Wireless customer to see if they would like to renew their services with us. But, it is totally up to you whether you want to take it or not. The 3rd party company that does make those calls is not a commision based company, we are hourly paid and with great incentives. I believe if I was the agent that answered the call that day, you will now be in a two year contract but not by any tricks...... If you have the Americas Choice 450 plan, paying $39.99 per month, that is an older plan. Our NEW Nationwide Plan gives you more coverage in more areas, plus you are included in Americas largest 3G network. And by the way, access to out Mobile Web 2.0 is not included in the plan so you will not have to pay that $5.00 monthly charge that would have to do with the Americas Choice plans. Plus yes, we do give out 50 or 100 overage protection minutes for renewing also, and yes I know, you don't use all your minutes, but let's just say if their was an emergency in your life and you need to use your cell phone more you would not have to worry about costly overage charges by going over you base 450 minutes. As for a phone, well yes you only get a $50 or $100 NE2 discount but that in many ways can get you a top model phone with all the bells and whistles you want for close to nothing after the mail-in -rebate. Depending on the phone you wanted, the phice would have been anywheres in the area of $100 or FREE. I believe you would have renewed your service and gotten a new phone if I was the one that responded to your call that day. You would have been happy with your decision and you would have wrote something completely different. Like any business we are here to make money and make sure that our customers are happy with what they have chosen. I make sure of that everytime I put the headset on at work. So in ending, you are wrong to post something like this without knowing everything that consist in this type of business. This 3rd party company employs a lot of our little towns citizens and we know how it feels to get solicited, but we feel we are not soliciting when all we are doing is trying to give OUR VERIZON WIRELESS customers the best service they can and saving some money in the long run. If you are interested in renewing your service just call the number and see if we can help. 1-800-261-1646 if you are on a singleline account and 1-866-831-8125 if you are a family share account holder. Thanks, Benjamin In response to the very first entry. Yes, we do call our CURRENT Verizon Wireless customer to see if they would like to renew their services with us. But, it is totally up to you whether you want to take it or not. The 3rd party company that does make those calls is not a commision based company, we are hourly paid and with great incentives. I believe if I was the agent that answered the call that day, you will now be in a two year contract but not by any tricks……

If you have the Americas Choice 450 plan, paying $39.99 per month, that is an older plan. Our NEW Nationwide Plan gives you more coverage in more areas, plus you are included in Americas largest 3G network. And by the way, access to out Mobile Web 2.0 is not included in the plan so you will not have to pay that $5.00 monthly charge that would have to do with the Americas Choice plans. Plus yes, we do give out 50 or 100 overage protection minutes for renewing also, and yes I know, you don’t use all your minutes, but let’s just say if their was an emergency in your life and you need to use your cell phone more you would not have to worry about costly overage charges by going over you base 450 minutes.

As for a phone, well yes you only get a $50 or $100 NE2 discount but that in many ways can get you a top model phone with all the bells and whistles you want for close to nothing after the mail-in -rebate. Depending on the phone you wanted, the phice would have been anywheres in the area of $100 or FREE.

I believe you would have renewed your service and gotten a new phone if I was the one that responded to your call that day. You would have been happy with your decision and you would have wrote something completely different. Like any business we are here to make money and make sure that our customers are happy with what they have chosen. I make sure of that everytime I put the headset on at work.

So in ending, you are wrong to post something like this without knowing everything that consist in this type of business. This 3rd party company employs a lot of our little towns citizens and we know how it feels to get solicited, but we feel we are not soliciting when all we are doing is trying to give OUR VERIZON WIRELESS customers the best service they can and saving some money in the long run. If you are interested in renewing your service just call the number and see if we can help. 1-800-261-1646 if you are on a singleline account and 1-866-831-8125 if you are a family share account holder.

Thanks,
Benjamin

]]> By: christine http://www.moneybluebook.com/will-verizon-wireless-please-stop-harassing-me-to-renew-my-cell-phone-contract/comment-page-1/#comment-59774 christine Thu, 12 Mar 2009 19:05:58 +0000 http://www.moneybluebook.com/will-verizon-wireless-please-stop-harassing-me-to-renew-my-cell-phone-contract/#comment-59774 Thanks for this article. I really wish there were something we could do about these loopholes in the Do Not Call Registry. I seem to be getting more crap calls now that I'm registered than ever before. But I appreciate the information you provided, especially the identity of yet another pesky caller. Thanks for this article. I really wish there were something we could do about these loopholes in the Do Not Call Registry. I seem to be getting more crap calls now that I’m registered than ever before.

But I appreciate the information you provided, especially the identity of yet another pesky caller.

]]> By: Wulf http://www.moneybluebook.com/will-verizon-wireless-please-stop-harassing-me-to-renew-my-cell-phone-contract/comment-page-1/#comment-53830 Wulf Mon, 02 Feb 2009 05:58:39 +0000 http://www.moneybluebook.com/will-verizon-wireless-please-stop-harassing-me-to-renew-my-cell-phone-contract/#comment-53830 Recently, I was getting harassing calls from telemarketers saying my cars warrenty was about to expire. I did everything I could politely do to find out what company this was to file the proper FCC complaints, along with BBB, state prosucuter, etc... When I called verison to get the information about where exactly the calls were coming from, I GOT STONEWALLED for well over an hour... Their technology is good, but they have a problem with taking care of their customers, so they resort to distrubuting fresh new toys to their "contractual clients". (my spelling sucks, I admit it, no spell check here)... ATTENTION VERIZON: WHEN MY CONTRACT IS UP I WILL SCREW WITH YOU. I'LL GO TO CRICKET, WITH ALL 4 OF MY CELL PHONE LINES (I have three employees at my business, and weve been using Verizon for a few years now, make it worth MY while)... How about FREE BLACKBERRIES instead of JUNK phones made in CHINA BY SLAVES that break into pieces after being in a pocket for 9 months??? Auf weidersehen, Verizon... Recently, I was getting harassing calls from telemarketers saying my cars warrenty was about to expire. I did everything I could politely do to find out what company this was to file the proper FCC complaints, along with BBB, state prosucuter, etc…

When I called verison to get the information about where exactly the calls were coming from, I GOT STONEWALLED for well over an hour… Their technology is good, but they have a problem with taking care of their customers, so they resort to distrubuting fresh new toys to their “contractual clients”. (my spelling sucks, I admit it, no spell check here)…

ATTENTION VERIZON: WHEN MY CONTRACT IS UP I WILL SCREW WITH YOU. I’LL GO TO CRICKET, WITH ALL 4 OF MY CELL PHONE LINES (I have three employees at my business, and weve been using Verizon for a few years now, make it worth MY while)… How about FREE BLACKBERRIES instead of JUNK phones made in CHINA BY SLAVES that break into pieces after being in a pocket for 9 months??? Auf weidersehen, Verizon…

]]> By: Jack http://www.moneybluebook.com/will-verizon-wireless-please-stop-harassing-me-to-renew-my-cell-phone-contract/comment-page-1/#comment-48762 Jack Sat, 03 Jan 2009 03:36:05 +0000 http://www.moneybluebook.com/will-verizon-wireless-please-stop-harassing-me-to-renew-my-cell-phone-contract/#comment-48762 800-261-1646 is one of several telephone numbers associated with Connect North America, a Canadian company which is purportedly making outbound calls on behalf of Verizon Wireless. Connect North America is headquartered in Fredericton, New Brunswick, Canada. The company also has a facility in nearby Presque Isle, Maine, United States. Barry D. O'Donnell is President and CEO of Connect North America Corporation. Mr. O’Donnell is listed by the New Brunswick Certified General Accountants as having an office in Fredericton, New Brunswick, Canada. O'Donnell & Company is listed in Canadian phone directories as providing accounting and tax services. John Maclean is Director of Operations for Connect North America. Connect North America suggests that those seeking employment opportunities should contact Kim Dyer in Connect North America’s Presque Isle, Maine facilities. If Connect North America is indeed calling Verizon customers on behalf of Verizon Wireless, they would not be in violation of Do Not Call laws, since they are calling as an agent of a business with which you have an established relationship. The Better Business Bureau has no record of complaints for Connect North America. Frustrated recipients of their calls can certainly change that by visiting http://welcome.bbb.org . While the federal Do Not Call law applies to companies soliciting individuals, it does not apply to individuals calling companies to express their displeasure with annoying calls. Federal law also does not prohibit individuals from calling companies to express their joy and excitement that such company has no compunction over being a massive hemorrhoid to millions of innocent phone customers. Perhaps you’d like to express your joy and excitement each time you get a call from Connect North America. Just make sure you’re fully aware of the cost of toll calls to New Brunswick, Canada. And L’est you want to receive a ton of unwarranted e-mails, be sure to create a special e-mail account when contacting them electronically. In Canada… Barry D O'Donnell, President and CEO Connect North America Tel: 877-457-4466 Cell: 506-471-0192 (Canadian Number) 506-470-3636 (Canadian Number) Fax: 506-450-4018 (Canadian Number) b.odonnell@diamondfinancial.ca b.odonnell@connectna.com barryo@nbnet.nb.ca 506-457-4466 O'Donnell & Company Telephone (Canadian Number) 506-450-4018 O'Donnell & Company Fax (Canadian Number) John Maclean, Director of Operations (in New Brunswick, Canada) j.maclean@connectna.com In the United States of America Kim Dyer Connect North America USA, Inc. 18 Greenhill Dr Presque Isle, ME 04769 (207) 760-9120 Main Company Line (U.S. Number) 207-764-6484 (Direct Office Line) (U.S. Number) k.dyer@connectna.com In addition to your own US Senator and Congressman, you may also want to inform these individuals about the activities of their constituent businesses: Rep. Michael H. Michaud Second Congressional District of Maine Washington DC 1724 Longworth House Office Building Washington, DC 20515-1902 Phone: 202-225-6306 Fax: 202-225-2943 Presque Isle, Maine 445 Main Street Presque Isle, ME 04769 Phone: 207-764-1036 Fax: 207-764-1060 Susan M. Collins, United States Senator 413 Dirksen Senate Office Building Washington DC 20510 (202) 224-2523 (202) 224-2693 Fax Olympia J. Snowe, United States Senator 154 Russell Senate Office Building Washington DC 20510 (202) 224-5344 (202) 224-1946 Fax 800-261-1646 is one of several telephone numbers associated with Connect North America, a Canadian company which is purportedly making outbound calls on behalf of Verizon Wireless.

Connect North America is headquartered in Fredericton, New Brunswick, Canada. The company also has a facility in nearby Presque Isle, Maine, United States.

Barry D. O’Donnell is President and CEO of Connect North America Corporation. Mr. O’Donnell is listed by the New Brunswick Certified General Accountants as having an office in Fredericton, New Brunswick, Canada. O’Donnell & Company is listed in Canadian phone directories as providing accounting and tax services.

John Maclean is Director of Operations for Connect North America.

Connect North America suggests that those seeking employment opportunities should contact Kim Dyer in Connect North America’s Presque Isle, Maine facilities.

If Connect North America is indeed calling Verizon customers on behalf of Verizon Wireless, they would not be in violation of Do Not Call laws, since they are calling as an agent of a business with which you have an established relationship.

The Better Business Bureau has no record of complaints for Connect North America. Frustrated recipients of their calls can certainly change that by visiting http://welcome.bbb.org .

While the federal Do Not Call law applies to companies soliciting individuals, it does not apply to individuals calling companies to express their displeasure with annoying calls. Federal law also does not prohibit individuals from calling companies to express their joy and excitement that such company has no compunction over being a massive hemorrhoid to millions of innocent phone customers.

Perhaps you’d like to express your joy and excitement each time you get a call from Connect North America. Just make sure you’re fully aware of the cost of toll calls to New Brunswick, Canada. And L’est you want to receive a ton of unwarranted e-mails, be sure to create a special e-mail account when contacting them electronically.

In Canada…
Barry D O’Donnell, President and CEO
Connect North America
Tel: 877-457-4466
Cell: 506-471-0192 (Canadian Number)
506-470-3636 (Canadian Number)
Fax: 506-450-4018 (Canadian Number)
b.odonnell@diamondfinancial.ca
b.odonnell@connectna.com
barryo@nbnet.nb.ca

506-457-4466 O’Donnell & Company Telephone (Canadian Number)
506-450-4018 O’Donnell & Company Fax (Canadian Number)

John Maclean, Director of Operations (in New Brunswick, Canada)
j.maclean@connectna.com

In the United States of America
Kim Dyer
Connect North America USA, Inc.
18 Greenhill Dr
Presque Isle, ME 04769
(207) 760-9120 Main Company Line (U.S. Number)
207-764-6484 (Direct Office Line) (U.S. Number)
k.dyer@connectna.com

In addition to your own US Senator and Congressman, you may also want to inform these individuals about the activities of their constituent businesses:

Rep. Michael H. Michaud
Second Congressional District of Maine

Washington DC
1724 Longworth House Office Building
Washington, DC 20515-1902
Phone: 202-225-6306
Fax: 202-225-2943

Presque Isle, Maine
445 Main Street
Presque Isle, ME 04769
Phone: 207-764-1036
Fax: 207-764-1060

Susan M. Collins, United States Senator
413 Dirksen Senate Office Building
Washington DC 20510
(202) 224-2523
(202) 224-2693 Fax

Olympia J. Snowe, United States Senator
154 Russell Senate Office Building
Washington DC 20510
(202) 224-5344
(202) 224-1946 Fax

]]> By: Jane McIntosh http://www.moneybluebook.com/will-verizon-wireless-please-stop-harassing-me-to-renew-my-cell-phone-contract/comment-page-1/#comment-23339 Jane McIntosh Wed, 06 Aug 2008 05:35:52 +0000 http://www.moneybluebook.com/will-verizon-wireless-please-stop-harassing-me-to-renew-my-cell-phone-contract/#comment-23339 I was surprised at how many folks receive unwanted calls to renew their cell phone contracts. I am in the business of renewing contracts with any cell phone customer with any carrier for whoever needs a renewal; however, I do not make phone calls to anyone. I do my work with them ony upon meeting them face to face and finding that they need to do a renewal. Then I go online and complete their order. Or they may go to my website and do it themselves choosing the changes they may wish to make and choosing the minutes they wish to carry which then determines their monthly payments. They can scroll and look at all of the latest phones and choose the one they want to have for the next 2 years. We get lots of happy customers. Maybe I can help. I was surprised at how many folks receive unwanted calls to renew their cell phone contracts. I am in the business of renewing contracts with any cell phone customer with any carrier for whoever needs a renewal; however, I do not make phone calls to anyone. I do my work with them ony upon meeting them face to face and finding that they need to do a renewal. Then I go online and complete their order. Or they may go to my website and do it themselves choosing the changes they may wish to make and choosing the minutes they wish to carry which then determines their monthly payments. They can scroll and look at all of the latest phones and choose the one they want to have for the next 2 years. We get lots of happy customers. Maybe I can help.

]]> By: J. http://www.moneybluebook.com/will-verizon-wireless-please-stop-harassing-me-to-renew-my-cell-phone-contract/comment-page-1/#comment-4759 J. Sun, 16 Mar 2008 23:43:36 +0000 http://www.moneybluebook.com/will-verizon-wireless-please-stop-harassing-me-to-renew-my-cell-phone-contract/#comment-4759 I too got countless calls from Verizon wanting me to update my cell phone calling plan. I said no and what part of no don't you understand. I told them not to call me anymore but they kept on calling. I made a note of the number (which was not an 800 number) and called Verizon Customer Service. They said the number was the local Verizon store and they couldn't do anything about it. So I called the store and chewed the manager out, told him the calls were harassing and I was on the do not call list. The calls finally stopped but it was a draining, frustrating experience. I too got countless calls from Verizon wanting me to update my cell phone calling plan. I said no and what part of no don’t you understand. I told them not to call me anymore but they kept on calling. I made a note of the number (which was not an 800 number) and called Verizon Customer Service. They said the number was the local Verizon store and they couldn’t do anything about it. So I called the store and chewed the manager out, told him the calls were harassing and I was on the do not call list. The calls finally stopped but it was a draining, frustrating experience.

]]> By: Raymond http://www.moneybluebook.com/will-verizon-wireless-please-stop-harassing-me-to-renew-my-cell-phone-contract/comment-page-1/#comment-2917 Raymond Fri, 08 Feb 2008 05:44:19 +0000 http://www.moneybluebook.com/will-verizon-wireless-please-stop-harassing-me-to-renew-my-cell-phone-contract/#comment-2917 Ginger, I completely know where you're coming from on this. Unresponsive and rude customer service drives me crazy and makes me very upset as well. I too had Sprint PCS for several years before I finally finished my binding contract and switched to Verizon Wireless. These cellular contracts are very difficult to get out of. I have heard of people bailing out of their Sprint PCS agreements by telling Sprint that they are moving out of the country (white lies), which allowed them to successfully end the contract early without having to pay the unreasonably pricey termination fees. I've heard numerous stories of that approach working with Sprint PCS, but not with other carriers, including Verizon. BTW, I encourage you to switch to Verizon Wireless as I've been happy with them overall, although I think call quality may be a regional thing. I'm located near Washington D.C. Ginger,

I completely know where you’re coming from on this. Unresponsive and rude customer service drives me crazy and makes me very upset as well.

I too had Sprint PCS for several years before I finally finished my binding contract and switched to Verizon Wireless. These cellular contracts are very difficult to get out of. I have heard of people bailing out of their Sprint PCS agreements by telling Sprint that they are moving out of the country (white lies), which allowed them to successfully end the contract early without having to pay the unreasonably pricey termination fees. I’ve heard numerous stories of that approach working with Sprint PCS, but not with other carriers, including Verizon.

BTW, I encourage you to switch to Verizon Wireless as I’ve been happy with them overall, although I think call quality may be a regional thing. I’m located near Washington D.C.

]]> By: Ginger http://www.moneybluebook.com/will-verizon-wireless-please-stop-harassing-me-to-renew-my-cell-phone-contract/comment-page-1/#comment-2916 Ginger Fri, 08 Feb 2008 05:23:59 +0000 http://www.moneybluebook.com/will-verizon-wireless-please-stop-harassing-me-to-renew-my-cell-phone-contract/#comment-2916 We are actually in the middle of an ongoing battle with SprintPCS to run as far away from them as possible after almost 10 years of doing business with Sprint. In the last 8 months my cell service has really gotten much worse. Dropped calls, underwater connections, excessive static, flipping from 5 bars to no bars in one spot and going into roaming all while the phone sits on a table in the same exact spot. Calling them does nothing. I get nowhere. I have begun calling every single time my service is sub-par. A wired line is looking good again. Their customer service is purely EVIL. We are kept on the phone for excessive amounts of time and bounced from one person/office to another. Your comment about not accepting anything free, upgraded, enhanced, making a change whatsoever is right on the mark. It is costing me an additional 8 months on a contract I'd love to get out of. We have 4 lines and have managed to get one line canceled. One more will go soon. And then when my line ages out on the contract we run for the border. We are actually thinking we'll go with Verizon because of their coverage, other family members already in the network and an employee discount via my husband's employer. Until December, I am forced to deal with it. Sprint told me I have to die before I can get out of paying the ETF. I was told this by their CONTRACT office. But the dude in the Philipines working for SprintPCS understood me when I said I want someone who speaks English! I guess there isn't a cell phone on the planet that really is fair, has great customer service and is contract free. Ginger We are actually in the middle of an ongoing battle with SprintPCS to run as far away from them as possible after almost 10 years of doing business with Sprint. In the last 8 months my cell service has really gotten much worse. Dropped calls, underwater connections, excessive static, flipping from 5 bars to no bars in one spot and going into roaming all while the phone sits on a table in the same exact spot. Calling them does nothing. I get nowhere. I have begun calling every single time my service is sub-par. A wired line is looking good again. Their customer service is purely EVIL. We are kept on the phone for excessive amounts of time and bounced from one person/office to another.

Your comment about not accepting anything free, upgraded, enhanced, making a change whatsoever is right on the mark. It is costing me an additional 8 months on a contract I’d love to get out of. We have 4 lines and have managed to get one line canceled. One more will go soon. And then when my line ages out on the contract we run for the border. We are actually thinking we’ll go with Verizon because of their coverage, other family members already in the network and an employee discount via my husband’s employer.

Until December, I am forced to deal with it. Sprint told me I have to die before I can get out of paying the ETF. I was told this by their CONTRACT office. But the dude in the Philipines working for SprintPCS understood me when I said I want someone who speaks English!

I guess there isn’t a cell phone on the planet that really is fair, has great customer service and is contract free.

Ginger

]]> By: Pete @ biblemoneymatters.com http://www.moneybluebook.com/will-verizon-wireless-please-stop-harassing-me-to-renew-my-cell-phone-contract/comment-page-1/#comment-2864 Pete @ biblemoneymatters.com Wed, 06 Feb 2008 18:09:07 +0000 http://www.moneybluebook.com/will-verizon-wireless-please-stop-harassing-me-to-renew-my-cell-phone-contract/#comment-2864 ah yes, the sales pitch phone calls. I love 'em. We recently just had a salesguy from gold's gym calling us non-stop for a couple of weeks until we told him to stop calling. very annoying. ah yes, the sales pitch phone calls. I love ‘em. We recently just had a salesguy from gold’s gym calling us non-stop for a couple of weeks until we told him to stop calling. very annoying.

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