Latest responses to “Will Verizon Wireless Please Stop Harassing Me To Renew My Cell Phone Contract” Copyright 2013, MoneyBlueBook.com 465420 2010-07-18T19:17:33-07:00 Weldon Kupiec Nicely I've been addicted to flashing, as a result of VZW not wanting us to possess access towards the GPS on our phones. So I observed the threads that tought me to flash my cell phone. Can even cook a little, but you'll find much better chefs available, so I'm satisfied to toast their function. I at present am running Lioryte's 23529 construct in the WinMo 6.five.one on the Samsung Omnia with VZW. So now I've won the Behold 2 from Samsung, been playing with it for a couple of months.We have it rooted, We have BusyBox on it and aHome UI. looks excellent, performs very good, but as well a great deal bloatware. (The Cube and additional) Tried the Galaxy trick, very fast and total of useable memory. It is Android 1.five pure. I would rather update the B2, not revert to Galaxy, and build from that. I will if that's the only way, I'll check new Odins for the B2 and do what ever enable I can to enable the B2 community advance the good quality of this phone.I'm hunting forward to helping make the B2 the best Android cellphone offered. 465410 2010-05-26T13:12:35-07:00 Sandra What a lot of people don't realize that just because you are getting a new phone, doesn't mean you have to change your plan. Renewing your contract has nothing to do with the plan you have(minutes, features etc.) It only has to do with the phone you have. You can make changes to your plan at any time on Verizon Wireless with or without a contract. Verizon pays so much for new phones every year and to sale a phone for $100 that may have cost them $600 and not have a contract would cost any wireless provider a lot of money. So by getting a customer to agree to a contract states that the customer plans on keeping the phone that they have for at least 20 months(in some cases 1 year depending on how much you pay for your monthly service) to ensure that Verizon get's their money back for each phone. Another thing I don't understand is people who curse and scream at customer service representative. I am not speaking to the original poster because I feel that he/she handled themselves in a very professional manner, but to anyone else who has yelled at a customer service person or telemarketer do you not realize that you have no idea who this person is? 9 times out of 10 you don't catch their name and even if you do they don't always have to give a real one but they know yours. You don't know where they are or where they live but they have your address. If you have any social networking sites at all these people can look you up and find out what you look like. They have your birthday and social security number a majority of the time and in some cases your credit card or checking account information. It's a crazy world that we live in and you never know what you are dealing with. Someone could ruin your life over something really small. I am not a customer service representative but I have been and it was so much easier to get things out of me if you were nice than it was if you were mean. Customer service representative hold most of the power. They can make it where you never receive another credit, promotion, or anything good with the provider that you are with. I take into account each time someone calls me that I don't know who they are and all they are doing is the job that they get paid to do. I hope a few of you reading this will learn to do the same. 465400 2010-01-05T23:25:13-08:00 Mad in massachusetts I also have had problems with calls from 1-800-261-1646. Twice now I have received offers from that number that were not accurate and when I followed up with Verizon they would not honor the offers. Mail from the place that makes these offers comes from "Verizon Wireless Order Processing" PO Box 1658 Presque Isle, ME 04769-9915. I am very frustrated by this and thinking of contacting the Better Business Bureau. 465380 2009-10-01T09:56:04-07:00 Anonymous I have a similar plan (though I think I only 400 minutes - how'd you score the extra 50?!) and do not want to give it up, because it includes Canada in its "local" calling network, which is important because of family living there. Because of this, my wife and I were coping with phones that were nearing the end of their useful lives, out of fear of being forced to sign up for a new contract if we purchased new phones. We were eligible for new-every-two discounts on phones, but thought of losing our free calling to Canada kept us from taking advantage. Finally, the unthinkable happened. My phone broke - in half! It was not possible to repair it, as it had literally snapped in half, and it was a flip; of course the snap was at the hinge, and the little fibers that sent data from the base to the screen (and earpiece) were severed and hanging loose. We dejectedly went to a Verizon Wireless store, bracing ourselves for a big fight to try to hang on to our precious calling plans, or else just buying cheap phones for $20 bucks in order to keep from having to sign up for new plans. Imagine our surprise when we found out that we could renew our current plans AND take advantage of the new-every-two discounts! We were thrilled, and to make matters simple, we got the same phone, so we could share a charger when we travel and leave one at home, in case it gets lost. We didn't go all out and get new fancy smartphones, as the discounted prices were still over $100, and our goal was FREE. So we went with the Samsung U620, which has a decent camera, larger memory than we had previously, and a sleek, durable slider design. Now, though, they are coming again to their end, especially after an unfortunate dropping incident making my wife's screen unclear, but we are near the point of new-every-two upgrading as well, so we're looking for ways to negotiate into a better contract but still retain our Canada calling. I've got it almost all figured out - we use Packet-8 for our home phone, which includes calling to Canada in its basic plan at $24.99/month, and they offer a mobile version, which is free (for life) as of now, though they plan on making it a pay-for-service feature soon to new subscribers. The problem is you can only use it on smartphones. If we were to get smartphones from Verizon, we'd need to subscribe for data plans, which would be nice to have anyway, but they start at $79.99/month. Has anybody been able to negotiate this down to something closer to the $50 range (I'm paying $39.99 right now, and $79.99/month is a big leap)? Thanks! 465390 2009-09-26T09:34:02-07:00 Bob Honestly yes we do get frustrating sometimes for some people that are not able to take the 5 mins that i would take to put you on the Do Not Call list and the fact is that many customers would rather sit on the phone and swear at me up one side and down another. If this makes them feel better great, otherwise it really doesn't hurt my feelings and the fact that they have nothing better to do with their time then sit and scream at a sales rep over the phone rather than something constructive is beyond me. If you don't want to be called then simply ask to be put onto the Do Not Call list its a brief thing that is read to you and lo and behold you aren't getting anymore calls. Also take into the fact of what you do for a job, Do you work in food service,How about go to college with a part time job, Do you just drive trucks and have a cell, how about a doctor, maybe an electrican? All of these jobs PAY PEOPLE if you stop and think everyone has to make money some how and some areas don't leave alot of choice open for jobs since the economy isn't the greatest at the time. So next time you get a call from a telemarketer just think they are just trying to make ends meet and you, the person that likes to cuss these people out, is just making a difficult job more difficult. And yes i work for one such company like this IN THE UNITED STATES. One thing you guys may not realize is that legally telemarketers are REQUIRED by law to give the number they are calling from if they are unwilling or say they do not have a phone number then its a complete scam coming from China or India or somewhere else. This number makes it so that you can call back if you need to and shows we are not scamming you out of anything and we also have a direct number to Verizon Wireless that you can call and verify that we are legally given permission to make calls on behalf of Verizon Wireless. 465330 2009-08-25T19:41:08-07:00 SYost I've been getting calls for another person in the same area we live in that has the same name...apparently they're not paying their bill...they keep calling me, and the odd thing about it...I have unlisted phone number.....there's no way that other person has my phone number....Verizon is trying to get someone to pay and I keep getting the run around from Verizon.....telling they need an account number...I tell them they already have my unlisted number why can't they get it straight. the number the keeps calling is a Verol II Corporation 206-315-3010 465370 2009-08-15T03:26:01-07:00 Mark Best way to stop the calls is to call that number back give them your mobile number they're going to need that to add you on there do not call list. Calling them back and just saying don't call again doesn't work because they're on an old auto dialer that works for crap hence the click sound which is actually the sound of the rep finally connecting to you from they're slow computers. Yeah they dont have state of the art stuff their after all that would mean spending money and management can't afford to do that it affects their pockets and they're greedy after all. Don't give the reps the hard time yes they're annoying and pushy and NO seems to just mean use another angle to sell to me. Thats because the reps who are calling you jobs based on hourly work meaning each hour determines if they're going to keep they're job and if they're not getting sales that hour they're supervisor will pull all recorded calls from that rep find the one call the rep didn't push you hard enough and tell that rep hey your not doing your job your fired go home. A lot of pressure on the reps that work for the company and you know its not they're dream job and they're like us have families to feed and jobs are scarce these days. What would be great is if everyone that got these calls would just call back ask for a supervisor and they have to put one on for you speak to that supervisor and say hey put me on the dnc list your the one not getting the sale so fire yourself not the poor slob your running into the ground on an hourly basis for min wage. 465360 2009-08-15T03:00:15-07:00 Jason They're on an auto dialer that works for crap, that click you hear is them actually switching from the computers dialer to the rep so you think they hung up when it was them finally connectiing. If you hate going to the stores dealing with the sales people long lines you can get your phone thru them early and get bonus minutes as well most time I mean if your not planning on leaving might as well. After all you can always get out of contract without paying termination fee by saying your moving out the country I hear that works wonders. If your not interested I suggest either waiting for that rep to pick up or just calling right back and say put me on your dnc (do not call) list. If your calling them back your going to need to give them your mobile number so they can pull up the acount they have on file to add your number to the dnc list take about 2 min if they're computers aren't freezing trying to pull up your account. (They're working with old pc's after all to insure more money for the big wigs like the names mentioned above) I suggest not taken it out on the rep that called if you have an issue, after all the reps jobs on the line with every call some have families like you and I and with the job market the way it is only job they can get and they're management knows this and forces the reps to push sales and if they don't meet the sales goals out the door they go because this company cares nothen for the people that work for them but only about the money they make. So ask for a supervisor and tell them to give you the pitch laugh and say no thanks put me on the dnc list and fire yourself for not getting the sale. Oh one last note reason these reps that call and don't seem to understand the word "no" and keep trying its because they're forced too and if they mess up and actually don't rebut and take the no for what its worth and just say ty and give you the number to call bam that reps fired because they record all the calls they make so they can fire reps who are not forcing you to renew. Sounds like a great job to me!!! 465340 2009-08-13T13:22:40-07:00 warren davis Hey ben. Suck it. 465350 2009-07-23T08:22:56-07:00 Benjamin In response to the very first entry. Yes, we do call our CURRENT Verizon Wireless customer to see if they would like to renew their services with us. But, it is totally up to you whether you want to take it or not. The 3rd party company that does make those calls is not a commision based company, we are hourly paid and with great incentives. I believe if I was the agent that answered the call that day, you will now be in a two year contract but not by any tricks...... If you have the Americas Choice 450 plan, paying $39.99 per month, that is an older plan. Our NEW Nationwide Plan gives you more coverage in more areas, plus you are included in Americas largest 3G network. And by the way, access to out Mobile Web 2.0 is not included in the plan so you will not have to pay that $5.00 monthly charge that would have to do with the Americas Choice plans. Plus yes, we do give out 50 or 100 overage protection minutes for renewing also, and yes I know, you don't use all your minutes, but let's just say if their was an emergency in your life and you need to use your cell phone more you would not have to worry about costly overage charges by going over you base 450 minutes. As for a phone, well yes you only get a $50 or $100 NE2 discount but that in many ways can get you a top model phone with all the bells and whistles you want for close to nothing after the mail-in -rebate. Depending on the phone you wanted, the phice would have been anywheres in the area of $100 or FREE. I believe you would have renewed your service and gotten a new phone if I was the one that responded to your call that day. You would have been happy with your decision and you would have wrote something completely different. Like any business we are here to make money and make sure that our customers are happy with what they have chosen. I make sure of that everytime I put the headset on at work. So in ending, you are wrong to post something like this without knowing everything that consist in this type of business. This 3rd party company employs a lot of our little towns citizens and we know how it feels to get solicited, but we feel we are not soliciting when all we are doing is trying to give OUR VERIZON WIRELESS customers the best service they can and saving some money in the long run. If you are interested in renewing your service just call the number and see if we can help. 1-800-261-1646 if you are on a singleline account and 1-866-831-8125 if you are a family share account holder. Thanks, Benjamin