Latest responses to “Outsourcing Call Center Jobs To India Leads To Bad Customer Service” Copyright 2013, MoneyBlueBook.com 470020 2011-02-07T19:47:23-08:00 a smart kid ok outsourceing sux and every time you go to call for phone help or anything like that you get some forgener no offense but we need our jobs back 469740 2011-02-06T10:04:17-08:00 Harvey Calypso What Phil Bertelsen said above is exactly what happened to me, "The people they send through the checkout lines to solicit this Executive card are often a pain in my backside. They scan your card with a portable scanner, announce to everyone around you how much you spent at Costco last year and then explain (more or less) how foolish you would be for not signing up. ... “But don’t you realize how much you would be saving?” “It would pay for itself and if you don’t like it, you can request a refund.”. Should I have to explain this in the presence of my fellow shoppers?" In my case, the Costco sales person announced loudly to everyone within 50 feet of us how much I had spent. My experience was identical to Phil's, even to the words in the sales pitch. I disagree with karmickreator's statement that, "..quite respectfully, they are doing their job making sure you know about all membership options,..". They performed their job in both mine and Phil's experience by announcing as loudly as they could how much I spent at Costco last year. Shoppers from several cash registers away were turning their heads to hear the loud & aggressive sales pitch. There was nothing "discreet" about it. The fact that the same sales technique is used in more than one location indicates that the "public shaming" method of sales is intentional on the part of Costco. My spending is private information that I resented being broadcast. ("Did you know you spent $3,000 on anti-depression medication last year?" announces the pharmacist loudly to the drugstore customer while she waits in line for her prescription.) I bought the Executive card on impulse, but after I got home and started thinking about it, it occurred to me that I was funding my own credit, either in whole or part. Whatever the credit will be, I paid for $50 of it. And I exchanged $50 in cash - which can be used anywhere - for $50 in store credit - which can only be used at Costco. Using an example of $4,000 in purchases, I would receive a credit for $80. But $50 of the credit was paid for by me in the form of the additional fee for the Executive card, so my net credit is really $80 - $50 = $30. $30 is 0.75% of $4,000. Less than 1%. So, the Executive card is a slight benefit, but not one I'd buy again. Even if I spent $100,000 at Costco, I wouldn't buy that card again. I extremely resent my personal information being broadcast to all shoppers within 50 feet of the Costco sales person. 444870 2011-01-10T15:50:51-08:00 Affordable Solar Panel There are some intriguing things in time in this article but I don't know if I see all of them core to heart. There is some truth but I will take hold opinion until I look into it even more. Good article , thanks and we want more! Added to FeedBurner as well 444880 2010-11-16T14:12:15-08:00 Ron I am very open-minded and unprejudiced. I have a great respect and admiration for the Indian prople. However, the issue here is with American companies. Outsourcing is the biggest factor in the loss of available jobs in the United States. Companies are willing to compromise the quality of customer service for the cost savings. At some point the outrage will grow and and we will not accept higher unemployment thet has been created due to this isssue. American Jobs are too critical to ignore this 444860 2010-09-27T12:36:02-07:00 Rona Why do Indians stink so badly? I deodorant tabu in Hinduism? 444850 2010-06-19T04:25:47-07:00 Jesenia Marshbanks Which is a better ROI, telemarketing or out bound email? 444810 2010-02-07T02:18:58-08:00 Chris I am tired of getting call centers in Mumbai for every tech support or customer service call I make. They take forever to try to understand what I'm saying, almost always get it wrong, then simply refer me back to the website's FAQs (which I consulted first). Been through this with everyone from Yahoo Professional to EA Games. People keep talking about the loss of "manufacturing" jobs ... well, add damn near everything else to that list. I end up speaking to someone who knows less than I do about systems, less than I do about the product I'm calling about ... and barely speaks my language. If major companies paid someone local for these service jobs, they would keep more local (read American) customers. Then they'd make more money. Then they'd have to shed less jobs here in America. It's pretty damned simple. If you want to GROW your job base in India, you should GROW your customer base in India. How happy would you be if you were 57-years-old and found your job (of explaining how a product works) outsourced to someone here in America who barely understood Hindi? Getr over your superiority complex. We're NOT supid. We're just sick of YOU taking OUR JOBS! 444360 2009-10-17T18:07:40-07:00 Frost Snowman Joshua. You are a maggot and a traitor. You should feel shame. Saarthak you are an idiot. People starve in Asia, India and Africa because THERE ARE TOO MANY PEOPLE !. Stop breeding like vermin and the problems will disappear. 444680 2009-09-19T14:11:54-07:00 Saarthak Hatedots, never did I think I'd come across an American more contempible than you. You proved me right. You said: "No arrogance here and really don't care what a bunch of dotheads in a third world rathole think anyway. " If that sentence does not show arrogance, racism and bigotry in every syllable, then you are a dickhead. If it does, you are still a bigger dickhead. Be grateful that you were born in a country where you did not have to struggle to make ends meet. There are millions in Asia and Africa who live on the brink of starvation. You might call that living in 'third world rathole' conditions, and masturbate about it, throwing up orgasms of racist slurs and superiroity complexes, but I hope life teaches you a good lesson in humanity. Of course, why would anyone expect a person like you to even think of showing empathy to people who were born poor for no fault of theirs? What difference will it make to you if a child in Ethopia dies because his family couldn't afford to buy food? Obviously nothing. But at least refrain from calling less endowed people various names and gloat about their living conditions. I was just pointing out the contradiction in your sentence but ended up giving a lecture. Sigh. 444470 2009-09-10T17:37:50-07:00 HateDots Joshua you are not an American so you need to shut your piehole, Dothead Boy. If you are in America then take your towelhead ass out back to that third world shithole you came from, boy. I know what shit is and it's the stench that hangs over your country like a cloud. Too bad we can't see a nice mushroom cloud over it and wipe you and the rest of you verminous filth into oblivion. Too bad that Union Carbide leak didn't cover more territory as in the entire country. Come on over and pop off to an American face to face, Sandjaya Goopta, and you'll get a quick lesson in how Americans take care of shit like you, boy. How about I enhance my Dothead Extermination skills starting with you? Sure would make the world a much better place. No more "kindly reboot your wodem" bullshit customer service from that pisshole you live in.