Latest responses to “Ally Bank Review: Savings Account and No Penalty CD Rates” Copyright 2012, MoneyBlueBook.com 469890 2011-03-17T00:19:45-07:00 Phil Ally Bank is really scary. I'm trying to get my money out of my online savings account so I can close on my new home, and they seem to be trying to stop me. I scheduled a $150,000 transfer from Ally to my bank checking account, and their website accepted my request, but then on the date the transfer was scheduled to happen they sent me an email saying that my requested transfer exceeded the $150,000 daily limit (which of course is not the case, $150,000 IS the limit). When I called and pointed out their error, then they scheduled a $150,000 transfer from my checking account to Ally instead of vice versa. Now my checking account is overdrawn, I can't close on my house, and Ally claims they can't guarantee when I can have my money. They say they will reimburse me for any bounced check fees I incur in the meantime, but something tells me that will never happen. I'm trying to figure out if there is some governmental authority that I can complain to that will stop these abuses. 399860 2011-01-12T01:52:09-08:00 Raymond Navarro I opened a No Penalty CD online with Ally Bank on Sept. 10, 2010. But when I closed it on Jan. 3, 2011, I could not get my money back in my checking account with Chase. Something must be wrong with this bank. Everytime I follow up with the Customer Service, I get a different alibi for the delay in remitting my money. There must be something fishy about this bank and must be investigated before it is too late. 399830 2010-11-29T18:23:21-08:00 Joanie My experience with Ally Bank has been less than satisfactory. I had a one year CD with them. No problems there. At the end of the year I decided to keep the money in place for another year and added additional monies to the original amount. At that same time I opened an online saving account. Long story short, Ally completed the transfers into the CD and online saving account and then took an additional $20,000 from my account, which I didn't authorize. I discovered this when I checked the account from which the funds came. The money wasn't there, but it didn't show up in the Ally account either. My current bank told me that the transfer had been initiated from Ally, but when I called Ally, no one could tell me anything. After 24 hours, my money did finally show up at Ally, but to date, no one at Ally has been able to give me a satisfactory answer as to why the transfer ever took place at all. They keep telling me it was initiated by me, but it wasn't. I am in the process of closing my online account with Ally, and when my CD matures, I'll be moving that money too. I'm steering clear of Ally Bank. 399840 2010-09-24T02:54:14-07:00 Stan Alot of trolls on this website.... Ally bank may be slow setting up the account, but mostly the bank is a supplementary bank. I bank with BOA and Ally. I still use my regular checking with BOA for day to day transactions but I transfer a majority of my savings to my Ally MM account. PS. Keep in mind most of these comments are biased. Either really happy with the bank or pissed the hell off and need to rant. 399880 2010-09-21T21:47:39-07:00 Joe Preamble. I have NOTHING to do with any financial organization what-so-ever. I work for an electronic recycling company and ONLY found this site because I am trying to figure out a way to (A) improve my credit score & (B) save my mortgage due to my fiance losing her job. I just have this tendency to agree with people criticizing some organization over their marketing ploys. There have been many, extremely condescending, and boring ads that abuse the intelligence of of many people with common sense. In regards to the ads that "abuse" children, they are basically comparing all of us to how a child feels whenever they do not get what they are promised. We are the "children" promised many things that are never delivered. I'm not sure that it is an actual abuse since they are actors that are paid (with parental consent, as Lola mentioned) and no child is actually being hurt. It is simply a metaphor. We ALL remember how we felt when what we were promised never got delivered. It was always so much worse feeling when we were children. This happens all the time and the only reason why it doesn't "feel" so bad to us as adults is due to the fact that we become jaded over time. It is merely a marketing ploy that doesn't actually hurt people. Sheesh. Do people really believe EVERYTHING they see on TV as being REALITY? While I do find these commercials somewhat offensive, there have been many other commercials in my lifetime that I have found even more so offensive. I do not hold them with any higher or lower regard than others, however I do have to respect the level of metaphorical truth they portray. We, as consumers, are OFTEN lied to with misrepresentation of terms and conditions that very often get "modified" without our agreement. Often times they are dictated to us in a manner that requires us to either accept these changes or be denied completely. That's given the premise that we're even given the ILLUSION that we have a choice in the first place. The commercials are comparing other companies tendency to change what we receive compared to what they promised and they are merely relating it to how children feel when parents or other significant role-models do that to them. While I have no experience if what they are claiming about themselves is true (i.e., the implied promise that they will NOT renig on their promises for ANY reason) or not is besides the point. Aren't we all sick and tired of having way more limited play space than promised? Why not allow them time to either hang themselves or prove themselves. If they deliver what they promise, who really cares how they delivered the message. If they fail to do so, then crucify them. Either way, it's time for a change and I have to respect that they're at least appearing to be attempting to deal with the way things are in reality vs. sugar-coating it so that we will only be disappointed later. While I feel I have to respect this, I am always skeptical with the tendency to give people the chance to prove me wrong. Do something with this Ally, just don't turn out to be "new boss, same as the old boss." I'm really getting tired of the status quo. 399910 2010-08-27T21:13:46-07:00 steven My Dear LOLA, Could it possibly be you work for the ALLY BANK??? We can cut through all the crap LOLA, and get down to what your bank's commercials are all about. In the end, the viewer sees that ---A CHILD IS HURT AND UNHAPPY.--- And YOUR BANK IS ONLY HERE BECAUSE OF US, THE US TAXPAYERS --TARP--MONEY. Oh that's right folks... don't forget they had to change their name. Their -real name- is GMAC financing. Why did they feel they had to change their name??? We (all US Citizens) pay for you to disparage children??? How sad is that?? Was it an "accident" with one commercial??? Did we get the wrong impression??? No... you do it -each and every one- of your commercials. In the end of EVERY ONE OF YOUR COMMERCIALS, A CHILD IS UNHAPPY AND HAS BEEN CHEATED IN SOME WAY. Is that the best you got at Ally Bank??? Picking on our children??? Shame on you LOLA, for even responding to my post. You know in your heart (no matter how cold it may be) that I am correct. TELL YOUR SO CALLED BANK TO STOP ABUSING OUR CHILDREN, FOR THE SAKE OF YOUR ADVERTISING!!! Now I am contacting my senators and representatives because this is our taxpayer money paying for your SHAMEFUL ACTS!!! 399850 2010-08-12T02:52:53-07:00 Lola Steven: Really? Are you really flipping over a commercial??? Do you realize those kids are PAID to do those? That their parents got them HIRED TO DO THE COMMERCIAL??? Of all things you complain about the commercial? What a joke and you sound psycho. AGAIN and listen carefully: THE PARENTS OF THOSE KIDS AUDITIONED THEIR KIDS FOR THE COMMERCIAL. THEY KNEW FULL WELL WHAT THE COMMERCIAL WAS AND WERE PROBABLY ON THE SET! THE PARENTS AND CHILDREN WE COMPENSATED FOR THE COMMERCIAL! SO STOP BLAMING ALLY AND GO AFTER THEIR PARENTS IF YOU ARE THAT CONCERNED. IT'S CALLED ACTING LOOK IT UP. 399920 2010-08-07T23:21:08-07:00 Ted Words can't properly express how upset I am right now at Ally Bank. I am a self-employed computer consultant. I travel 100% of the time and decided to move my account to your bank so I could better manage my finances online from whatever hotel I happened to be in. I was having some trouble with getting a couple of external accounts verified so I chatted with someone at the first of the week. During that conversation, I also requested my debit card be expedited because of my travel schedule and was assured I would receive it before the weekend. I arrived home late Friday night and found no debit card. I chatted with one of our csrs name Dale and explained the situation. I was online with him for close to an hour, working on multiple issues. He told me he would have the bank operations team contact me about my external account problem (the Ally website would not let me enter the full account number and truncated it). He also assured me he would Fedex my debit card on Monday so my wife could then activate it for me. He also told me he would email me a form so I could do a wire transfer on Monday, as I need to pay some bills and the account where I have my mortgage, car, etc. automatically deducted from is still at my old bank. I tried moving some funds via online transfer but was rudely awakened to the fact that apparently takes 3-5 business days. So much for the promise of online banking. This evening (Saturday), I checked my email account and found no wire transfer form. I contacted another csr (Charlene - partial transcript attached as I got disconnected) and was told a) Ally bank will not expedite a debit card and I should get mine in regular mails, and b) I could not do a wire transfer because the bank had not received my signature card (I had told "Dale" it was in my mail for the week when I got home late Friday night and I dropped in our mail for Saturday morning). After an awful lot of cajoling and asking for a supervisor I was finally told the debit card would be fedexed on Monday. But, of course, I still could not use a wire transfer to pay my mortgage & car payment. I asked if the csr could email or fax me another signature card and I would fax it to them when I got to my client site on Monday morning. No dice. Apparently, a faxed signature is valid everywhere in the United States except Ally bank. The bottom-line is I have deposited almost 10,000 dollars in my Ally bank account and I can't use any of it to book my hotel for the week (guess I'm sleeping in my car) or pay any bills. Very nice. To add insult to injury, I could have had my wife fedex me the signature card LAST week and fedexed it to you guys if someone would have bothered to tell me. I thought I was being proactive by asking on Monday or so if the debit card could be expedited. The csr at that time also did not say that was impossible, just that I would definitely get the card before the weekend. 399870 2010-08-01T22:12:01-07:00 steven My wife and I were watching TV, tuned to CNBC. Our 7 year old granddaughter was sitting on the floor in front of the TV playing with toys. I could see that she had watched the ALLY BANK commercial where one of the little boys DOES NOT get an ice cream like the other boy. Since she was watching, I asked her how she felt about the commercial. This is what she had to say: "WHY DIDN'T THE OTHER BOY GET AN ICE CREAM CONE???" I said: "How do you feel?" She said "SAD, THERE WAS A LOT OF ICE CREAM." And again asked me why the other boy did not get any ice cream. SO PLEASE CALL THE ASSES AT ALLY, AND TELL THEM TO QUIT ABUSING CHILDREN!!! That's what they are doing. When --ANY-- of their commercials end, SOME CHILD HAS BEEN CHEATED AND UNHAPPY. WHAT A TERRIBLE EXAMPLE FOR OUR CHILDREN. DON'T ACCEPT THIS, ALLY IS HERE ONLY BECAUSE OF ___ YOUR___ TAX DOLLARS. They are so guilty of their conduct, they changed their name. In case you don't know, it is good ole GMAC FINANCING. YES, GMAC. Why the name change??? Anybody?? What were they hiding? Please call them and tell them to STOP THE COMMERCIALS WHERE CHILDREN ARE HURT!!! If not, please close your account. Thank you. 399900 2010-07-20T12:33:16-07:00 Kris What I am wondering is if anyone knows how Ally handles checking accounts. My current bank uses a practice where they manipulate my paid items, paying large amounts and then returning say...a $7.00 check or withdrawal, charging me almost $40.00 per item. Then, because my account doesn't have enough to cover multiple $40.00 overdraft fees they go back to weeks previous and transactions that have already cleared and begin returning them, again, charging more overdraft fees. This has amounted to 100s of dollars in fees. It seems illegal to me that they create a situation of huge overdraft by all of their overdraft fees and then in the time it takes me to realize what they are doing and transfer funds they have ripped me out of 200.00 to 300.00 dollars. When I call them on this manipulation of funds they say that they were actually doing me a favor by "honoring" my larger withdrawals but in reality, they look for the largest amount and pay that so they can return multiple smaller amounts regardless of the dates of these transactions, if I allow my account to drop even $1.00 to the negative. I do not understand how a bank can pay your checks and then two weeks later if you have insufficient funds again, for say...a $7.00 withdrawal/check the bank goes back and move all the deposits and withdrawals around/manipulates in such a way as to be able to charge the maximal amount of overdraft fees on as many items as they can to get the most charges/income for them. This should be illegal but a U.S. Bank representative told me that there was a lawsuit brought against U.S. Bank and U.S. Bank won! He was arrogant and no matter how I pointed out the thievery, pointed out that I had the money to cover all of these items except one until they started assessing these massive overdraft fees, regardless he would not reverse the charges. I have argued with them enough. I just want to find a new bank and I've heard that Bank of America and others all do this type of fund manipulation too so I've hesitated to go with any other banks either. Does anyone know if Ally does this? I figure if U.S. Bank and others are doing this to all their customers they must be making millions and millions of dollars off all of these "charges". It's a racket pure and simple. If Ally doesn't do that and really is a "transparent" bank, I'd switch to them in a heart beat because I'm tired of having my money stolen.